Previous incidents

AHI-EDI API recovered.

We experienced a temporary delay in file processing due to a recent update to a vendor database connector. The issue has been identified, and we are currently reprocessing the affected files. We expect processing to be fully restored within three hours. Thank you for your patience, and we will provide further updates if needed.

Update @ 8:07 AM CST: Affected outbound files have begun to be delivered to affected users.

Update @ 8:27 AM CST: All outbound files have been delivered. Background ...

On March 9, 2026, we detected delays affecting three outbound files during the Daylight Savings Time (DST) transition. The files were delivered approximately one hour later than expected.

The issue was traced to a system timing condition related to the DST transition that impacted scheduled delivery.

Corrective actions were taken to restore normal timing behavior. All affected files have been delivered and systems are operating normally.

Between 3:00 AM and 4:00 AM on March 8, 2026, four incoming CSV files failed to process and were not automatically flagged by the system. The issue was identified during routine Reliance team audit checks. Investigation determined the failure was caused by database row contention resulting from a recently implemented database backup process in March 2026 running concurrently with the file processor. The affected files were retriggered for processing, and the associated data became available i...